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Shipping and Delivery Information

All orders are shipped with Movianto and you will be emailed with updates and tracking information directly by the courier.

Our UK delivery options are as follows:

£12.00 + VAT Standard next working day delivery. Orders above £200.00 ex VAT will be eligible for free next working day delivery. Please note orders must be placed by 14:30 PM to be eligible for next day delivery. 

On occasions, we may process and dispatch orders faster than the advertised times but this is not guaranteed.

If for any reason we are unable to dispatch your order on time we will contact you as soon as possible and depending on the circumstances you may receive a refund on delivery.

It is possible that on occasions delivery takes longer due to unforeseen circumstances such as extreme weather or industrial action.

If your delivery hasn’t arrived within 1 working day after receiving order dispatch confirmation please contact us as soon as possible so we can look into and resolve the issue.

Delivery to Jersey, Guernsey, Isle of Wight, Isle of Man, and Highlands/Islands

Please note that we are unable to offer free next-day delivery to these locations due to extended shipping times, which typically take two days.

When placing an order, please select the “Pay on Account” option, and we will calculate the delivery charge based on your location, parcel size, and whether the order contains cold chain products.

 

Cold Chain Products

Cold Chain Product Delivery Information

Our next-day delivery service for cold chain products is available at a cost of £25.00. We also offer timed delivery slots, including:

  1. Pre 09:00

  2. Pre 10:30

  3. Pre 12:00

Please note that the availability of timed delivery slots depends on the location of the practice and may incur additional charges. Delivery times are postcode dependent.

For further details on whether timed delivery is possible and the associated costs, please contact our Customer Service Team.

Please disregard any previous information regarding loggers or cool boxes, as this is no longer applicable.

International Delivery

Prices vary depending on location.

On occasions, we may process and dispatch orders faster than the advertised times but this is not guaranteed.

If for any reason we are unable to dispatch your order on time we will contact you as soon as possible and depending on the circumstances you may receive a refund on delivery.

It is possible that on occasions delivery takes longer due to unforeseen circumstances such as extreme weather, industrial action or customs clearance.

If your delivery hasn’t arrived within 15 working days after receiving order dispatch confirmation please contact us as soon as possible so we can look into and resolve the issue.

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